| Frequently Asked Questions | Last Updated: 1.16.2008 8:37 AM EST |
Signup Enquiries:
A) How Can I Get a Subscription / Membership to Your Site?
You can signup to our website by simply navigating to our signup page here. It's simple, reliable and most importantly secure. We offer a variety of payment options: you can pay using either a credit card, online check, or using your telephone line (statements for this option will appear on your phone bill - and currently our telephone option is only available with CCBill). Click here now to be a part of one of the best hentai sites online!B) Do You Use 128Bit Encryption For Security On Your Signup Pages?
Every billing company we use to handle our transaction processes guarantees the highest level of security available online. 128 bit encryption is a standard that our billing companies feature without question. You will not be hacked using our payment gateways, and you can be assured that your information will be safely transmitted without intervention from any unwanted third parties.C) Joining Your Website is a Discreet Process Right?
Ensuring your privacy is incredibly important to us, and that is why we have set up our billing process in such a way that nobody will ever know you joined our site except you. The billing statements you will receive from us provide zero indication that you signed up with an adult site. Our statements will only outline the billing company you chose to join up to our site with (either CCBill or Epoch), and our company's descriptor (SMInc) which is required by law. These two pieces of information are incredibly vague and give absolutely no indication that we are an adult processor, or that you are paying for an adult website. Please do not worry, your secret is safe with us ;)D) I Am Not Comfortable With the Billing Company You Offer On Your Signup Form. Do You Have Any Other Options to Signup?
Two of the most trusted online payment gateways online are what we've chosen to provide for our customers. They are secure, private and extremely reliable solutions. Nevertheless we've taken the initiative of providing flexible options so that you can choose the payment solution you feel the most comfortable using! Simply look for the link on the signup page (near the bottom), that allows you to sign up to our alternative processor, if the one currently displayed is not up to your satisfaction (or is giving you signup issues).Member's Area Enquiries:
A) I Can't Figure Out Where to Go. I've Already Paid and I Want Some Hentai Movies!
If you've joined our site successfully, and received a transaction receipt via email (that outlines the login to gain entry into our site), simply use our Member's Area to get started! A login (username and password) is required to be able to access our Member's Area, and please remember that it is both case and character sensitive, so we prefer that our members perform a direct copy / paste of their login details as provided within their transaction receipt.B) I'm Able To Login To Your Member's Area, But I Cannot Login To Some Of Your Content Areas!
Due to the overwhelming size of our hentai movie databases, we have some of our larger content / download areas spread across a variety of servers, as this helps ensure speedy deliverability and transfer reliability across our entire website. If you are able to gain entry into our member's areas, then you should absolutely be able to login to any of the separate content download areas, as they use the exact same login details. Please remember our logins are both case and character sensitive, and that we prefer our members directly copy / paste their login details straight from their transaction receipt. If you are unsure of how to do this correctly, or are still having problems logging in, please take a moment to view our video tutorial which outlines the entire login procedure:Please Note: Our video tutorials require that you have Adobe Flash installed so that you may view them correctly.
Video Tutorial: Successfully Logging In To Our SitesAlternatively, you can give our support guide on how to successfully log into our member's area a quick read:
Support Guide: Successfully Logging Into Our Members SectionGeneral Content Enquiries:
A) Why Do You Guys Have Censored / Raw Japanese Hentai Movies? I Want Hardcore / English Content!
The censorship of hentai (and all other adult content) that is produced in Japan is strictly enforced by Japanese Law. For whatever reasons they feel are legitimate, Japanese law demands that all genitilia and pubic hair be censored by blocking out these regions with mosaics / hazes. Thankfully most hentai that is acquired with distribution rights in North America (or hentai that is produced in Japan's "underground market") have these censored regions redrawn, reversed, or simply omitted. There are some cases however, where we feel it is important to provide certain hentai content, even it if it is censored. Often this is because the content itself is of very high quality, and it shouldn't be missed, regardless of whether it is censored or not. This situation can also occur if the content we are featuring has either not been picked up for North American distribution, or if the powers that be have decided that said content shall never see the light of day outside of Japan (i.e. it has absolutely no chances are ever being picked up by a North American distributor). Sometimes, there are some rare gems out there, and we absolutely do not want to deprive our members from being able to access this content! We feel that if there is amazing hentai content out there, we should make it available to our members, no matter what. In terms of the overall content in our hentai archives, please do not let our limited selection of censored content deter you! We have a ton of Uncensored Hentai Movies. Almost our entire Full Length Hentai Movies, 5 Minute Hentai Movie Clips, and our 1 Minute Hentai Movie Clips are uncensored and provided in English (or in the case of Dual Language Hentai Movies provided in these archives, contain both English and Japanese language). We've also taken the liberty of providing direct links to our Uncensored Hentai Movies / English Hentai Movies in the detail footers for every one of our content sections, to help make it easy for you to find what you want, in the section you want! :)B) How Can I Run a Search For a Specific Hentai Movie?
Using our powerful Search Engine, (generally found near the top of every page on our website) you should be able to find whatever it is that you are looking for within our movie archives. We've developed our search so that you can perform either broad queries (across the entire site), or very specific ones (in a particular section). If you perform a broad search, you will notice that the results are arranged in a very organized fashion according to each applicable section. We've also developed our search so that it produces search results based on a word in the title for a specific type of content, or in any of its various descriptions / specifications / tags. As time goes by and we compile a more detailed database (loaded with descriptor / theme tags), searching for incredibly specific types of content will be extremely efficient!C) If I Find Corrupt Or Missing Files In Any Of Your Archives, Can You Replace/Fix Them ?
If you come across any links in our archives that are not working or simply missing, please do not hesitate to Contact Us anytime! Before you contact us regarding these types of issues however, please make sure that the problem does in fact exist on our end and not yours. A premature download, a corrupt download (due to a bad harddrive), or a number of other factors (an extremely slow internet connection, the way you are trying to download our files) could lead to these types of issues. If you experience problems with broken downloads, or files that are giving "unexpected end of archive" or "invalid file format" errors when you attempt to play them, we always suggest that you use a download manager like GetRight for our larger files, as it helps ensure their complete deliverability to your computer. If the problem continues to persist after you attempt to use a download manager, please Contact Our Support Center and we will take care of the issue as soon as possible. Remember that if you are attempting to play our movie files, you must have our Recommended Codec Pack installed to ensure full playback compatibility!D) Are There Any Other Software That You Recommend For Use With Your Site?
We've put together frequently updated lists of our media codecs and players, as well as the various tools we feel may enhance your membership experience with our website. These lists may feature software that are not necessarily essential to have, but may be recommended by us in certain cases. Please do not install any software from these lists unless you know exactly what they are intended for, or if we have recommended them to you for the essential downloading, playback, or installation of our content in a specific area. If you don't need specific software we provide, please do not bother installing it.
Support Resource: Recommended Media Player and Codec Chart
Support Resource: Recommended Software ToolsIf you wish to keep up to date with the latest versions of all of our currently offered software, please refer to this text list, as it indicates all the latest versions according to the date we last updated our content (mentioned at the very top in brackets). We can almost guarantee that in many cases you can find the absolutely most updated versions of the software we provide if you visit the developer's official site for that specific software (Google always helps make it easy to find whatever it is you are looking for).
Movie Archive Enquiries:
A) I'm Having Trouble Viewing Your Hentai Movies / Hentai Clips
For your convenience, we've prepared very thorough support guides on how to get all of the movies / clips on our website working correctly. These guides also provide various links to video tutorials which outline some of the more "complex" steps to using our hentai movie files to the fullest (like flipping between languages, or enabling subtitles on our dual language files), as well as providing some of the basics necessary to understand how our movies work. A brief rundown of the requirements for successful movie playback is the following:- You must have one of our codec packs installed (we recommend the K-Lite Codec Pack)
- You must use the included Media Player Classic that comes with the codec pack
- You must download our movies directly to your hardrive before attempting to play them
- You must use the included Media Player Classic that comes with the codec pack
- You must download our movies directly to your hardrive before attempting to play them
We strongly recommend that you take a few moments to give our movie / clip support guides a read. Simply choose the one that applies to the section(s) you wish to download from. Also, please feel free to watch the included video tutorials so that you familiarize yourself with both the basic aspects and the steps necessary to ensure successful movie playback and deliverability.
Support Guide: Direct Download Full Length Movies
Support Guide: Direct Download 5 Minute Clips
Support Guide: Direct Download 1 Minute ClipsPlease Note: In the future we are going to be looking into providing an alternative streaming service for our movie deliverability (which would allow films to play automatically without needing to be downloaded first), but at the moment all of our films are direct download. Meaning you must right click the movie download links and choose "save target as" (IE), or "save links as" (FF), and then download the movie files completely to your hardrive before attempting to play them. Failure to do so will cause our films to not play correctly.
Browsing Enquiries:
A) I Can't View Your Website Properly. What Browsers / Resolution Do I Need To View This Website Correctly?
Our site system has been developed so that users with resolutions as low as 1024x768 can view most of our pages quite comfortably. Our site layouts are quite flexible, and making adjustments to things like thumbnail size, etc will of have an effect on how much you will be able to fit on your screen at any given time. Generally we suggest that users with a display resolution close to 1600x1200 use our larger thumbnail sizes, and those with smaller resolutions stick to smaller thumb sizes. General rule of thumb is: If you cannot see the entire page comfortably on your screen, you just need to reduce the thumbnail size in the layout dropdown. We've developed our systems to have full functional and display compatibility with both Internet Explorer and Mozilla FireFox. We do strongly recommend that you have the latest version of either browser installed to ensure maximum compatibility.Support Enquiries:
A) How Can I Contact You?
If you have any questions, concerns, or enquiries that have not been outlined in our FAQ, (or if you would like to give us any feedback or suggestions on how we can make our services even better) please do not hesitate to reach us using our Contact Us Support Panel anytime! We always welcome constructive criticism and respectful feedback, as it allows us to subjectively look at features we may be missing or have just overlooked altogether. Don't be afraid to get in touch with us, we always like to know how we are doing in terms of pleasing the masses!Membership Account Enquiries
A) I Need to See My Transaction Information. How Do I Find It?
When you first signed up with us, you were sent a digital receipt outlining your transaction details and your account information via email. If you cannot find that email, simply use the account information retrieval system belonging to the billing company you chose to sign up to our site with from the options below:
Account Retrieval System: CCbill Members
Account Retrieval System: Epoch MembersB) How Can I Cancel My Subscription So That I'm Not Automatically Charged Every 30 Days?
In order to cancel your subscription (and subsequently stop your account from being charged automatically after your initial membership period is over), simply use the membership cancellation system that belongs to the billing company you chose to sign up with us. Your account will still function for the remainder of your initial subscription period. Please remember that a loyalty discount is automatically applied to members who stay with us for more than 2 months! (the discount is applied on the fee we charge for your third month, and every month onwards until you decide to cancel your subscription). This loyalty discount is our way of telling you that we appreciate you as a member, and we appreciate the contributions you make to help us fund our future projects, features, content and hardware!
Account Cancellation System: CCbill Members
Account Cancellation System: Epoch Members


